Copy of Document Production Associate (2nd Shift)

Company DescriptionWilliams Lea by RRD is a global business support services company with a strong legacyover 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the worldespecially within legal, financial, and professional services industries.\We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.Job DescriptionThe Document Production Associate position is responsible for providing word processing and/or document production services for our clients.2nd shift, Monday-Friday 1 PM-10 PM(* denotes an essential function)*Utilize appropriate logs and/or tracking software for all document production work*Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle*Perform work in document production, proofreading, intake and workflow coordination functions, as needed*Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction*Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions*Communicate with team members, lead, supervisor or client on job or deadline concerns*Meet contracted deadlines for service delivery to our clients*Troubleshoot basic software or hardware problemsHelp to foster a proactive environment of continuous service enhancement and relationship building with the clientPerform quality assurance on work, as requestedAdhere to Williams Lea Tag policies, in addition to client policiesUse equipment and supplies in a cost efficient mannerQualificationsHigh school diploma or equivalentMinimum (1) year document production experience preferably in a legal, banking or large corporate environmentSkilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skillsFamiliar with other software programs for editing and/or creating documents Strong attention to detail; able to work on multiple projects simultaneouslyMust have good organizational skillsMust be able to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and/or confidential documents and informationAble to exercise good judgment to make decisions that conform to business needs and policyGood problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelAbility to maintain professional composure when working with immediate deadlinesAbility to work both independently and collaboratively as part of a teamAbility to work in a fast paced environmentAbility to communicate professionally both verbally and in writingMust be self-motivated with a positive attitudeProven customer service skills are required in order to create, maintain and enhance customer relationshipsAdditional InformationThe salary for this role at the noted RRD location is $17.34-19.30/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications,

skills, experience, certifications, proficiency, performance, shift, location, and other business

needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on

the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include

medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life

insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption

assistance, tuition assistance and employer/partner discounts.#WLWVAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans